A: A SIMPLE PROBLEM WITH LITTLE CONFLICT
THE NATURE OF THE PROBLEM
The problem is neither complex nor is there much conflict. As it is a simple problem, an extensive dialogue is not necessary. It would, however, be prudent to inform those who are affected, of decisions that are made in order to promote trust and to prevent uncertainty.
There are few risks in this type of problem. Decisionmakers do however need to be aware that the following can lead to the escalation of tension:
- If stakeholders (those involved in or affected by the problem) feel excluded due to the fact that they are not informed about decisions and plans
- if questions that arise are not addressed or answered
- if uncertainty or concerns expressed by stakeholders are not taken seriously
A problem of this nature is a good opportunity for authorities to create trust. Good information and an openness to concerns or questions from the public build trust and relationships. These can be of value when problems of a less simple nature arise.